Eristotle BPO Services helps you enhance your ROI!
Eristotle Limited is fast growing provider of high quality customer contact center services. We operate a customer contact centers with around 100 web-enabled workstations located at Lahore in Pakistan. At Eristotle Limited, we realize that at the center of every business is the customer. A true Pakistan based outsourcing company; we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence. Our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Pakistani operating environment. We have the people who treat your customers the old-fashioned way... With courtesy, friendliness and intelligence. We allow your customers, or potential customers, to contact us in any manner and at any time that they choose. With, Eristotle Limited your customers have unlimited access to your products or services.
Our Value System
- Add value to customers' businesses
- Keep commitments and meet deadlines at any cost.
- Exceed customer expectations on all key performance metrics.
- We are committed to maintaining a work environment that encourages innovation, growth and fun.
- We will remain prudent and be responsible for our performance.
- We wish to build the ultimate human organization, with a sense of loyalty and high integrity
Back office services 24/7
Customer believes in a holistic approach towards customer experience management. Eristotle Limited transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers. Under this ambit, our services cover credit card verifications, processing of transactions, accounts receivables, alerts for direct mail campaigns etc.
Our Key Purpose
- Providing customers with a dependable method of contact, through the channel of their choice, and a boulevard to have their questions answered in a professional manner.
- Improving brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.
- Capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities.
- Integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary
Inbound Call center Services
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents. Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.
We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.
Call Center Services
Eristotle Limited call center services have specialization in lead Generation, Appointment Scheduling, Research Surveys, Debt Collection and Telemarketing in Mortgage, Insurance , Telecom Industries etc.. Our Inbound Services offers Order Taking service, Call Center Technical support, Customer Service, Help Desk & Answering service.
Eristotle Limited combine parent company's vast Consulting and IT experience of nearly one decades and diverse domain expertise, with our competency in BPO to create value in a collaborative relationship with you.
Call Center Outsourcing
Company
At Eristotle we offer world class Offshore Telemarketing call center solutions and BPO Services that promote our customers success by providing innovative, value added, applications and services that increases customer productivity, enhances the quality of their client communications and delivers the highest level of support and expertise achievable. We are dedicated to delivering the highest level of customer satisfaction to our clients by offering superior Inbound Call Center Services, Outbound Call Center Services and BPO Services, Telemarketing Services. We are committed to quality performance in all our endeavors.
Our professional experience has taught us that our success is a direct result of focusing our organization on the attainment of your goals. Eristotle is capable of working in conjunction with companies ranging from small businesses to Fortune 500 companies creating successful partnerships, and marketing formulas that yield results. As a company we work diligently to support your marketing needs. As our client, you are our number one priority.
Our sole purpose is to support you... to meet our commitments to you and exceed your expectations! You will gain a significant competitive advantage because all our employees are dedicated to achieving your goals with an ongoing commitment to quality, and our thorough approach creates the optimum conditions for success.
Why Outsource Call Center Services to Eristotle?
Facts demonstrate that the outsourcing of BPO service and Call Center Service is growing at a fast rate. Companies are concluding that by outsourcing to BPO companies they can do more profitably than others. Thus, as a call center bpo is an important ancillary activity, the most efficient decision in nearly every case is to outsource. A professional call center outsourcing partner can give your company Inbound Telemarketing Services and Outbound Telemarketing Services that's superior in terms of cost, control and quality.
Benefits of Business Process Outsourcing (BPO)
The up-front infrastructure costs involved in providing Inbound customer service whether via phone, email or live Internet chat, are enormous. State of art technology in our inbound call center will allow you to service your clients in more efficient way. An in-house inbound call center or outbound call center requires investment in the space and technology to handle the highest demands that are expected in the foreseeable future. Backup systems need to be built to deal with system down times, maintenance or repair.
Why Outsource (BPO)?
Call center outsourcing has become a vital decision widely accepted by successful companies globally. Business Process Outsourcing ( BPO) has progressed from being a just a cost saving tool to a strategy adopted to realize process enhancement and superior operational efficiencies. Large organizations have already realized that the cost factor is just one of the benefits achieved by call center outsourcing. Offshore call centers are staffed by professional & experienced call center customer care representatives, outbound telemarketing professionals and management with superior expertise in the outsourced process. This allows organizations not only to cut down on costs of hiring, training and infrastructure but the value added benefits of achieving scalability, process improvements and enhanced operational efficiencies.
Benefits of Call Center Outsourcing
- State-of-the-art technology.
- Thorough study of process before implementation.
- Multi-channel approach.
- Ability to handle highly volume.
- Savings on labor costs.
- Savings through operational efficiencies.